While serving together at the KIB board; Lillian showed great analysis of agenda and judgement of options; providing a dose of context, style and wisdom in all deliberations. Her interest, passion, motivation and dedication to the cause rubbed off on all of us. It was great to sit on the same board with such knowledgeable, impartial, open-minded professional; and I look forward to many more projects together.

I loved working with Lillian because she is knowledge and an expert in all matters HR; which protects both the employees and the company. She is also well organized even when multi-tasking and working on crucial matters. Her ability to negotiate and find a middle ground in grey areas is great for the office, and her communication skills maintains a top level of understanding in all staff. Ms. Ngala is also approachable, trustworthy, empathetic, cooperative and discrete – values we cherish highly for her position in our company.

Lillian is our leader and the trusted captain of our department. A firm hand when we need a lift and an advisor when we need a way out. While we look up to her for decision making, she loves delegating, motivating and empowering us to contribute heavily to the success of the department. I know her to be impartial and objective as she upholds the high ethical standards of the company. She is a compassionate and empathetic leader who is a true champion of employees.

I love reading Lillian Ngala’s articles because of her content. It’s very engaging and provides real value to HR practices and other topical issues crucial to employee wellness and business continuance in the country. She is very objective and clear on her message; and I am impressed with her ability to simplify information and focus on accuracy and details. Brilliant columnist.